Privacy Policy
- Effective date: September 25, 2026
- Last updated: September 25, 2026
- Version: 1.0
This Privacy Policy explains how EarnMore Guide collects, uses, stores, shares, and protects personal information when you visit https://earnmoreguide.com, create an account, purchase a membership, or use our playbooks, lessons, and related services (collectively, the “Service”).
1. Data Controller
The controller responsible for the personal information described in this policy is:
- Legal name: WANG XUEYU
- Trading name: EarnMore Guide
- Operator type: Individual operator
- Country/Region: China
- Privacy contact: support@earnmoreguide.com
No data protection officer has been appointed because one is not currently required for our scale and processing activities.
2. Information We Collect
2.1 Information you provide
- Account information: Your name, email address, login credentials, and account preferences. Passwords are stored in hashed form, not as readable plain text.
- Subscription and transaction information: The plan purchased, amount, currency, payment status, billing period, transaction identifier, subscription identifier, and renewal or cancellation status.
- Support communications: Messages, attachments, feedback, and other information you send when contacting us.
- Profile information: Any optional profile details you choose to add.
We do not receive or store your complete payment-card number or card security code. Those details are collected directly by Waffo Pancake.
2.2 Information generated through use of the Service
- Learning activity: Playbooks and lessons accessed, progress, bookmarks, saved items, and completion status.
- Service activity: Features used, pages visited, navigation events, and interactions necessary to operate and improve the Service.
- Device and network information: IP address, browser type, operating system, device type, language, time zone, and referring URL.
- Technical logs: Request times, authentication and security events, diagnostic information, and error or performance logs.
We do not intentionally collect precise location, government identification numbers, health information, biometric information, or other sensitive personal information through the normal operation of the Service.
3. How and Why We Use Information
| Purpose | Typical legal basis |
|---|---|
| Create and manage your account | Performance of our contract |
| Deliver playbooks, lessons, and membership access | Performance of our contract |
| Process subscriptions, renewals, cancellations, and refunds | Performance of our contract; legal obligations |
| Track learning progress and saved content | Performance of our contract |
| Respond to support and privacy requests | Performance of our contract; legitimate interests |
| Send essential billing, security, and policy notices | Contract; legitimate interests; legal obligations |
| Protect accounts and prevent fraud or abuse | Legitimate interests; legal obligations |
| Diagnose errors and improve reliability and usability | Legitimate interests |
| Maintain tax, accounting, and compliance records | Legal obligations |
| Send optional marketing communications | Your consent, where required |
Where we rely on legitimate interests, we consider whether those interests are overridden by your rights. We may also aggregate or de-identify information so that it no longer identifies a person and use that information for service analysis and improvement.
4. Cookies and Similar Technologies
We use cookies and local-storage technologies for the following purposes:
| Category | Purpose | Can be disabled? |
|---|---|---|
| Strictly necessary | Authentication, session continuity, security, and core account functions | Not through the Service |
| Functional | Language, theme, and interface preferences | Usually through browser settings |
| Analytics | Measure aggregate use and improve the Service, if an analytics provider is enabled | Yes, where required |
We do not currently use advertising cookies or sell cookie-derived data for targeted advertising. If we enable an optional analytics or marketing provider, we will identify it in this policy or a cookie notice and provide consent controls where required by law.
You can restrict cookies through your browser, but blocking necessary cookies may prevent login or other account features from working.
5. How We Share Information
We do not sell personal information. We also do not share personal information for cross-context behavioral advertising.
We may disclose limited information to:
- Waffo Pancake: Payment processing, Merchant of Record services, fraud prevention, tax handling, subscription administration, and refunds. Waffo Pancake processes full payment-card details directly; those details do not pass through or remain on our servers.
- Hosting, database, and infrastructure providers: To host the Service, store data, deliver content, create backups, and maintain security.
- Email delivery providers: To send verification, account, billing, security, support, and policy messages.
- Analytics providers: Only if enabled and disclosed, to understand aggregate Service use.
- Professional advisers and authorities: When reasonably necessary to obtain advice, establish or defend legal claims, comply with law, or respond to a valid legal request.
- A successor operator: In connection with a merger, acquisition, reorganization, or transfer of the Service, subject to continued protection of personal information and legally required notice.
Service providers may process information only to perform services for us or as otherwise permitted by their own legally applicable roles and privacy terms.
6. Data Security
We use reasonable administrative, technical, and organizational safeguards appropriate to the nature of the Service, including HTTPS encryption in transit, hashed passwords, access controls, limited administrative access, security logging, and backups where appropriate.
No system is completely secure. You are responsible for protecting your credentials and should contact support@earnmoreguide.com promptly if you suspect unauthorized account access. If a data incident requires notice under applicable law, we will notify affected users and regulators within the legally required period.
7. Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including contractual, security, tax, accounting, and legal requirements.
| Data category | Normal retention period | What happens afterward |
|---|---|---|
| Account, profile, progress, and bookmark data | While the account is active; normally deleted or anonymized within 90 days after a verified deletion request | Deleted or anonymized, subject to legal exceptions and backup cycles |
| Subscription and transaction records | Up to 7 years after the transaction, or longer if required by law | Securely deleted or archived with restricted access |
| Support communications | Up to 2 years after the request is resolved | Securely deleted unless needed for an active dispute or legal duty |
| Security and technical logs | Normally up to 12 months | Rotated or securely deleted |
| Backup copies | Until the applicable backup rotation completes | Automatically overwritten or securely deleted |
We may retain limited information longer when necessary to prevent fraud, resolve disputes, enforce agreements, or comply with law. Information that has been irreversibly anonymized may be retained without these limits.
8. Your Privacy Rights
Depending on where you live, you may have rights to:
- know how we process your personal information;
- access a copy of information we hold about you;
- correct inaccurate or incomplete information;
- request deletion of information;
- restrict or object to certain processing;
- receive eligible information in a portable format;
- withdraw consent where processing is based on consent; and
- lodge a complaint with a competent privacy or data-protection authority.
To exercise a right, email support@earnmoreguide.com from your account email and describe your request. We may need to verify your identity. We aim to respond within 30 calendar days, or within another period required by applicable law. We will explain if a lawful exception prevents us from fulfilling all or part of a request.
California residents may also request information about collection, disclosure, correction, and deletion under applicable California law. We will not discriminate against you for exercising a privacy right. We do not sell or share personal information as those terms are defined by the California Consumer Privacy Act.
9. Marketing Communications
We may send marketing or product-update messages only where permitted by law and, where required, with your consent. You may unsubscribe using the link in an email or by contacting us. Opting out of marketing does not stop essential messages about your account, security, billing, subscription, or changes to our legal terms.
10. International Data Transfers
EarnMore Guide is operated from China. Our service providers may process information in China and other countries where they operate. Those countries may have privacy laws different from those in your jurisdiction.
Where required, we use recognized safeguards for cross-border transfers, such as contractual data-protection terms, transfer assessments, consent, or another lawful transfer mechanism. We limit transferred information to what is reasonably necessary for the relevant service.
11. Children
The Service is intended for people aged 18 or older. We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, contact us so that we can investigate and delete it where appropriate.
12. Third-Party Links and Services
The Service may link to third-party tools, platforms, or websites. Their privacy practices are governed by their own policies, not this Privacy Policy. Review those policies before providing information to a third party.
13. Changes to This Policy
We may update this policy to reflect legal, technical, or operational changes. For a material change, we will provide at least 15 days’ advance notice through the Service or by email where reasonably practicable. We will update the “Last updated” date and keep the policy available at this stable URL.
14. Contact Us
For privacy questions, requests, or complaints, contact:
- Data controller: WANG XUEYU, trading as EarnMore Guide
- Country/Region: China
- Privacy and support email: support@earnmoreguide.com
- Website: https://earnmoreguide.com